Please Read Prior To Your Prescription Order 

At Liberated Eyewear, we’re committed to delivering precision-crafted lenses tailored to your prescription. To ensure a seamless experience and optimal visual clarity, please carefully review our prescription eyewear policy below. This robust policy helps protect you from errors or inconsistencies with your order. And things happen don't worry we're here to help!

30-DAY HAPPINESS GUARANTEE RISK FREE

Risk-free. Free 30-day returns. Easy exchanges. We’ll make it right — guaranteed.

100% satisfaction guaranteed, that’s our promise. So, if you're not completely happy with your purchase within the first 30 days, just let us know. We’ll do whatever it takes to make it right. Items on sale or clearance are not eligible for return. 

If your order does not meet your expectations due to prescription or product inaccuracies, we’ve got you covered. Under our 30-Day Happiness Guarantee, you’re entitled to one complimentary remake of your original order within 30 days of the purchase date. 

 

During this time, we’ll remake your eyewear to achieve the outcome you expected—at no cost to you. If you request additional changes or customizations beyond the original order specifications, applicable fees or discounts may apply.

Prescription lenses are not available for Gen-1 Cyan Beta 

Order Finalization

Once you receive an email confirming your order is in processing, or order confirmed no changes can be made. At that stage, our lab has already begun lens production, and adjustments are not possible.

How We Get Your Prescription Right

No random lens math. No “hope this fits.”

• Our advanced virtual try-on measures your pupillary distance (PD) directly from your selfie, then we align your prescription using digital surfacing tech normally reserved for in-office labs. If your Rx already includes PD, we double-check it. That’s how we keep your optical centers on point, your vision sharp, and your eyes unbothered—even when you’re staring at screens all day.

 

• Our lab professional has over 25 years of experience in lens innovation and prescription lenses including complex prescriptions. You are in the right hands. 

 

• Because your eyes aren’t an accessory. We’re the eye-health company fusing advanced lens technology, PD-smart virtual try-on, and statement-making frames that actually protect your vision.

It is the customer’s responsibility to:

• Ensure the prescription submitted is accurate and up-to-date and issued by a licensed eye doctor. Should you encounter any issues while entering your prescription you must reach out to Liberated Eyewear immediately to ensure that your prescription is completed accurately. 

• Contact Liberated Eyewear upon the receipt of order processing confirmation to request any changes, corrections, additions. 

• Review all product details, frame measurements, and lens information on our website. 

• Understand your eye condition and visual needs. 

• Liberated Eyewear provides a virtual try-on tool with optician-level accuracy to help customers capture their pupillary distance (PD) and pupil height. Customers are strongly encouraged to use this tool to ensure the most accurate lens fabrication.

• If a you decline to use this tool or enters your own PD/height, then it is your responsibility for any visual discrepancies that may result. 

• Provide all details of your prescription including seg height and vertical OC. Vertical OC placement (pupil height) defaults to the geometric center of the lens unless otherwise specified or measured using our recommended tools.

• Understand your prescription type and expected outcome. High-powered prescriptions may result in thicker lenses or specific visual limitations (outlined on our product pages). You can always add a high index lens to reach your desired outcome of thickness for an added cost. 

• Be mindful when selecting prescription sunglasses or transitions for mirrored lens and be sure to be clear on the outcome you desire when placing your order. We will do our best to advise you on recommendations to meet your desired outcome.

• Should Liberated Eyewear have any questions regarding your prescription details it is your responsibility to respond within 48-72 hours to confirm. Otherwise, your prescription processing will be significantly delayed and may incur errors to which we are not responsible for. 

• High powered prescription sunglasses may impact the color of the original lens appearing darker or lighter based on your prescription type. Liberated Eyewear will make every effort to ensure that your prescription sunglasses lens matches the original color of the sunglasses lens as seen on our website. Should the outcome not meet your desire we will offer a one time complementary remake free of charge.  Should you have any questions please feel free to contact us by completing a contact form. 

• Please review product details and website pages to understand the function of our high tech lens and ask any questions you may have.

• The Liberated Eyewear team will make every effort to contact you regarding your order. Please note that delayed or lack of communication on your part may significantly impact the outcome and cause order delays. It is your responsibility to respond promptly to ensure timely processing.

Note:

• Duly note that reflection on mirrored lens are common during the transitional phase and can vary slightly based on light conditions and the coating's reflection. Therefore, any reflections you see off the surface of the lens when not being worn are due to external light and glare interacting with the lens coatings—including anti-glare and blue light protection which is extremely common in high tech lenses. 
• Claims, remake request and prescription details updated will be honored only via our REDU portal. You may communicate with Liberated Eyewear regarding our order directly to make us aware of any issues you have. 

Adjustment Period

Customers are required to wear their new prescription glasses or prescription sunglasses for a minimum of 7 days to allow time for their eyes and brain to adjust to the new lenses and ensure prescription accuracy and desired outcome. While our digitally surfaced lens offer greater clarity and comfort, slight discomfort or visual differences are common during this period—especially with high-powered prescriptions or first-time progressive lens wearers for our standard lens. Faster adapt times occurs with our digitally surfaced CLARTYCTRL lens.

Please note we do not accept prescription details via email directly to our inbox. In order to correct any errors you must submit a claim via our REDU portal.

Remake Policy

Free remake of your original order within 30 days of the original delivery date to address without a warranty hassle free:

• Verified prescription errors (must be validated by a licensed eye care provider).

• Manufacturer defects or immediate breakdowns.

• Unexpected optical outcomes despite prescription accuracy lens type (e.g., lens distortion, poor adaptation).

• A one time remake or your original order is offered to correct any errors and meet your desired outcome. Any additional customizations requested during the remake process outside of your original order will incur a fee that you must pay before processing.

• Should you request a remake of your original order you will need to complete a Return claim for review via REDU. You must submit your claim within 30 days of your original order date. If you have any questions about the claim process, please feel free to reach out. 

• Claims will not be honored via email. Please submit a remake claim via our REDU portal.

•  Please make every effort to ship your prescription eyewear back in a timely manner for processing. Any remakes requested after 30 days without warranty will be subjected to additional fees and charges. We reserve the right to refuse any remake after the 30 day period.

• After this one-time courtesy remake, any additional changes or remakes will incur a charge should you request additional changes. Discounts may be applied.

• We can offer lens recommendations to help you meet your visual needs. However, our recommendations should not superseded your eye doctor's orders. 

• Our recommendations are suggestions and does not have to be taken into final account. It is entirely up to you to select the lens that suites you lifestyle. Please feel free to view our product pages, product descriptions and website pages that provides resources and knowledge on products and services.

• It is the customer's responsibility to understand their visual needs and expected outcomes based on your prescription type. Liberated Eyewear will not interpret your prescription or offer medical advice. We can help facilitate you understanding our products and services to help you make the correct choice to reach your desired outcome. We do not provide telemedicine service for eye conditions or diagnose. Please ask any questions you may have regarding your order. 

   

• It is the customer's responsibility to read Liberated Eyewear's policies and product details to make informed decisions when ordering prescription glasses. At any time should the customer seek assistance from Liberated Eyewear. We have the right to refuse any remake due to customer errors. 

• Accurate photos and videos may be requested for damage claims, etc.

Remakes & Customer Errors 

• You are still entitled to a free remake if your order needs to be remade due to an error on your part—such as selecting the wrong lens type, submitting an outdated or incorrect prescription, or misunderstanding your visual needs within 30 days of purchase on the original order—a remake fee will apply should you request a lens upgrade or exchange.

• One complimentary remake may be offered in the case of lab error or defective product. Beyond that, any additional remakes related to customer error will be billed at our standard remake rate.

• Please consult your eye care provider before ordering if you're unsure about your prescription or vision needs. We want you to love your eyewear, but we also need to protect the integrity of our production process.

• Failure to provide accurate and full details of your prescription during the original order may result in errors and we reserve the right to refuse any remake at any time.

• Liberated Eyewear is responsible for filling the original prescription accurately.

  Any changes to your prescription within the 30-day window may be subject to charges regardless of if its within the 30 day window. 
• Any remake past 30 days without a warranty will be subject to a remake fee. Discounts may be applied.

 

 

 

 

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Prescription Order Finalization Clause

All prescription eyewear orders are final once your receive an order processing confirmation. Our lab begins crafting your custom lenses shortly after your order is placed to ensure accuracy and a fast turnaround. 

Due to the custom nature of prescription lenses, no changes can be made once your order enters processing—this includes adjustments to your prescription, lens type, frame selection, or any upgrades.

It is your responsibility to understand your prescription and select the correct lens type (e.g., single vision, progressive, readers). Liberated Eyewear does not interpret prescriptions or provide medical advice. We fulfill orders exactly as written and submitted.

At Liberated Eyewear, we’re here to elevate your vision—not play eye doctor. It’s your responsibility to be clear on your visual needs, expectations, and the outcome you want from your eyewear.

We provide helpful resources to help you understand your prescription, along with detailed product info on all our lenses to help you make an informed decision. However, we do not interpret prescriptions or offer medical advice. That’s a conversation for you and your licensed eye care provider.

Ordering prescription eyewear online requires prior knowledge of your prescription type and eye condition and desired outcome. Your order will be fulfilled exactly as written on the valid prescription you upload. The lens type you select—whether it's single vision, progressive, or otherwise—is the lens you'll be charged for.

 

So please: Double-check your Rx, know what you need, ask us questions and choose wisely.

Our Commitment

Liberated Eyewear will make every reasonable effort to provide clear support and expert recommendations to help you achieve your desired visual outcome. We encourage customers to reach out prior to ordering if they have questions regarding lens types, frame compatibility, or lens technology and expected outcomes. Kindly note that any recommendations for prescription lens from Liberated Eyewear staff will not supersede your eye doctor's recommendations noted on your prescription or otherwise. Should you oblige by Liberated Eyewear's lens recommendations you assume full responsibility of your visual needs. 

Charges After the First Remake

 

Any prescription or lens changes requested after the one-time remake or beyond the 30-day window will be subject to standard remake or replacement fees without a warranty. Additional charges may occur should you request any additional customization outside of your original order during the remake process.

Each pair of prescription eyewear and custom eyewear is process individually. Additional customization such as anti-fog, anti-glare etc, with your prescription may have a longer processing time. 

HSA/FSA Eligible Blue Light Blocker Purchases

Liberated Eyewear now accepts HSA/FSA payments for prescription sunglasses and eyeglasses and non-prescription BluTech blue light blocking lenses. To remain compliant with IRS regulations and eligible spending policies:

• Customers using HSA/FSA will be required to complete a brief health-related questionnaire at checkout to verify medical necessity.

• Liberated Eyewear is partnered with Sika Health who offers a credible telehealth company of eye doctors to provide the Letter Of Medical Necessity (LMNs) for our customers. Staff members outside of Liberated Eyewear will not have access to the content in the LMN survey or letters - Your information is HIPPA protected and stays between the patient and physician. You may learn more in our privacy policy. 

• All health information submitted is HIPAA-protected and handled securely through our third-party partner.

• A $15 verification and processing fee may apply to cover administrative and compliance-related costs.

• Failure to complete the questionnaire accurately may delay order fulfillment or result in denial of HSA/FSA eligibility.

Additional information 

At Liberated Eyewear, we’re here to elevate your vision—not play eye doctor. It’s your responsibility to be clear on your visual needs, expectations, and the outcome you want from your eyewear.

We provide helpful resources to help you understand your prescription, along with detailed product info on all our lenses to help you make an informed decision. But let’s be clear: we do not interpret prescriptions or offer medical advice. That’s a conversation for you and your licensed eye care provider.

Ordering prescription eyewear online requires prior knowledge of your prescription type and eye condition. Your order will be fulfilled exactly as written on the valid prescription you upload. The lens type you select—whether it's single vision, progressive, or otherwise—is the lens you'll be charged for.

 

Our customer experience team is here to ensure every Liberated Eyewear customer is treated with care and clarity. We reserve the right to limit services for customers who repeatedly abuse remake, refund, or exchange policies. By placing an order you acknowledge and agree to our Prescription Policy.

 

 

Should you have any questions regarding your prescription outcome please contact us by completing a Contact Form. Any questions regarding your visual needs should be discussed with your eye doctor. Liberated Eyewear does not offer medical advice nor interpret prescriptions.