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Shipping policy

Shipping Policy

At Liberated Eyewear, every order is prepared with care. Prescription eyewear requires additional processing because lenses are custom-made through our optical lab based on your prescription, lens selections, and frame choice.

Please review our shipping timelines below before placing your order.

Order Processing Time

Processing time begins once your order is successfully placed and all required order details have been received.

Prescription Eyewear

Prescription eyewear typically requires 5 to 7 business days for processing.

This includes order review, prescription verification, shipment to and from our optical lab, lens processing, quality check, and final packaging.

Some prescription orders may require additional processing time depending on the prescription, lens type, or customization selected.

Orders with the following may require an additional 3 to 5 business days:

  • ClarityCTRL™ HD Digital Lenses

  • Complex prescriptions

  • Progressive lenses

  • Transitions® lenses

  • Anti-reflective coatings

  • Specialty lens materials

  • Custom lens upgrades

  • Prescription corrections or missing information

Complex prescription orders may take up to 10 to 14 business days to process before shipment.

Non-Prescription Eyewear

Non-prescription eyewear typically processes within 0 to 3 business days.

Custom-Made or Preorder Eyewear

Custom-made pairs and preorder items may require additional processing time.

Preorder items ship within the estimated timeframe listed on the product page. Customers will be notified when the order is ready to ship.

Please review the product description before purchasing to confirm whether the item is custom-made, preorder, or made to order.

Shipping Time

Shipping time begins after your order has completed processing and has been handed to the carrier.

Estimated shipping timelines:

U.S. Orders: 7 to 14 business days
International Orders: 7 to 20 business days, depending on destination country, customs, and carrier processing

Most U.S. customers receive their orders within 7 to 14 business days after shipment.

Most international customers receive their orders within 15 to 20 business days, depending on customs clearance and local carrier timelines.

Shipping times are estimates and are not guaranteed .

Prescription Order Delays

To avoid delays, please make sure all prescription details are accurate at checkout.

Delays may occur if:

  • Prescription information is missing

  • Prescription details are entered incorrectly

  • PD measurements are missing or inaccurate

  • A prescription needs clarification

  • The prescription is expired

  • The prescription is complex

  • A specialty lens or coating is selected

  • Lab review or remake processing is required

Liberated Eyewear is not responsible for delays caused by incorrect, incomplete, or missing prescription information submitted by the customer.

Carrier Delays

Once an order has been shipped and tracking has been issued, the package is in the possession of the shipping carrier.

Carrier delays may occur due to weather, holidays, customs, staffing delays, transportation issues, incorrect addresses, or other circumstances outside of Liberated Eyewear’s control.

If tracking has not updated or your package appears delayed, please contact the carrier directly for the most current information. You may also contact us, and we will do our best to assist you.

Liberated Eyewear is not responsible for carrier delays once the package has been accepted by the shipping carrier.

Shipping Carriers

Liberated Eyewear ships orders using available carrier services, including USPS and other shipping partners when applicable.

Packages are typically picked up for shipment Monday through Friday by approximately 3:00 PM PST, excluding holidays.

Orders placed after pickup time, on weekends, or on holidays will be processed on the next business day.

Shipping Rates

Liberated Eyewear offers standard shipping rates at checkout.

U.S. orders may be eligible for flat-rate standard shipping.

International shipping rates vary based on destination, carrier, taxes, duties, and customs requirements.

Shipping fees are non-refundable once an order has shipped.

International Shipping, Customs & Duties

International orders may take longer due to customs processing and local carrier requirements.

Customers are responsible for any customs fees, duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

Liberated Eyewear is not responsible for customs delays, rejected packages, unpaid duties, or country-specific import restrictions.

If an international package is returned due to unpaid customs fees, incorrect address information, refusal of delivery, or failure to collect the package, shipping fees will not be refunded.

Tracking Your Order

Once your order ships, you will receive an automated tracking notification by email or SMS using the contact information provided at checkout.

You may also track your order through the Shop app or other tracking options available at checkout.

If you do not receive tracking information, please contact us as soon as possible.

Please allow time for the carrier to scan and update tracking after the label is created. Tracking may not update immediately.

Package Protection

Customers may add package protection at checkout for added coverage against eligible loss, theft, or damage during transit.

Package protection is optional but strongly recommended.

If package protection is purchased, claims must be submitted through the package protection provider’s claim process.

Liberated Eyewear is not responsible for lost, stolen, or damaged packages once the carrier confirms delivery, unless the issue qualifies under the package protection provider’s terms or is verified as a carrier-related issue.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Liberated Eyewear is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us immediately.

We cannot guarantee that address changes can be made once an order has started processing or has shipped.

If a package is returned due to an incorrect address, additional shipping fees may apply to reship the order.

Lost, Stolen, or Delivered Packages

If tracking shows that a package was delivered but you did not receive it, please check with your household, neighbors, mailroom, front desk, or local carrier first.

If the package still cannot be located, please contact the carrier to file a claim.

Customers who purchased package protection should also file a claim through the protection provider.

Liberated Eyewear is not responsible for stolen packages or packages marked delivered by the carrier.

Returns Delivery Hours

Returns and approved packages may be received Monday through Friday between:

10:00 AM and 5:00 PM PST

Please keep these hours in mind when shipping approved returns or exchanges.

Items sent back without an approved return, exchange, or warranty request may not be accepted.

Holidays

Orders are not processed or shipped on weekends or major U.S. holidays.

Customer service is available Monday through Friday, excluding major U.S. holidays.

Holiday closures may affect order processing, lab timelines, carrier pickup, and shipping delivery estimates.

When to Contact Us

Please contact us if:

  • You have not received tracking after your estimated processing window

  • Your tracking has not updated for several business days

  • Your package appears delayed

  • Your order has not arrived within the estimated delivery window

  • You entered the wrong shipping address

  • You need help with a package protection claim

For support, please contact us through the contact form on our website.