Refund policy
Warranty, Returns & Remakes Policy
Risk-free. Free 30-day returns. Easy exchanges. We’ll make it right — guaranteed.
At Liberated Eyewear, we want you to love what you see — literally. Every order is handled with care, and our team is committed to helping make things right when something does not meet expectations.
Because eyewear can be highly personalized, especially prescription eyewear, some items are eligible for returns while others may only qualify for a remake, exchange, warranty review, or store credit.
Please review the policy below before placing your order.
30-Day Happiness Guarantee
We offer a 30-Day Happiness Guarantee on eligible eyewear purchases.
If your order does not meet your expectations due to a prescription issue, product inaccuracy, lab error, or non-adapt concern, you must contact us within 30 days of receiving your order.
Eligible customers may receive one complimentary remake of the original order fee of charge. At this time you may get your pair of prescription glasses remade correcting any issues, errors or required changes at no cost to you.
This complimentary remake applies to the original order specifications only. If you request changes beyond the original order, including a different frame, different lens type, new prescription, upgraded lens option, color change, or other customization, additional charges may apply.
Sale, clearance, gift card, and final-sale items are not eligible for return or refund.
Prescription Eyewear
Prescription glasses and prescription sunglasses are custom-made for your individual prescription, frame choice, measurements, and lens selections.
Because of this customization, all prescription eyewear sales are final and are not eligible for refunds or standard returns.
However, if your prescription eyewear does not meet the expected outcome due to a verified issue, we will work with you to correct it through our remake process.
You may qualify for one free remake within 30 days of receiving your order for the following reasons:
-
Lab or manufacturing error
-
Prescription lens issue
-
Product inaccuracy
-
Non-adapt concern
-
Order does not match the original confirmed specifications
Customers are responsible for submitting a valid and accurate prescription from a licensed eye care provider. Customers are also responsible for entering or uploading accurate prescription details, PD measurements, and order selections.
Liberated Eyewear is not responsible for changes in your vision, expired prescriptions, incorrect prescriptions provided by the customer, prescription entry errors, or changes requested after the original order is placed.
If your vision has changed or your eye doctor provides a new prescription after your order is completed, new lenses may require a new purchase.
Non-Adapt Policy
Some prescription lenses, especially progressive lenses, anti-fatigue lenses, high prescriptions, or new prescription changes, may require an adjustment period.
We recommend wearing your glasses consistently for 7 to 14 days to allow your eyes to adapt.
If you are unable to adapt to your prescription lenses, please contact us within 30 days of receiving your order. Eligible non-adapt cases may qualify for one complimentary remake.
Additional remake requests after the first complimentary remake may be subject to fees.
Non-Prescription Eyewear
Non-prescription eyewear may be returned or exchanged within 30 days of delivery if the item is:
-
Unworn for longer than initial wear
-
Unused
-
Undamaged
-
In original condition
-
Returned with all original packaging, tags, cases, and accessories
Approved refunds for non-prescription eyewear are subject to a 3% restocking fee.
Original shipping fees are non-refundable.
After 30 days, eligible returns may be approved for store credit only at the discretion of Liberated Eyewear.
Return Requirements
To qualify for a return, exchange, warranty claim, or remake review, your item must be in the same condition it was received.
Items must be unworn, unused, undamaged, and returned with all original packaging.
We reserve the right to deny any return, exchange, refund, remake, or warranty claim if the product shows signs of:
-
Wear and tear
-
Damage caused by the customer
-
Scratches
-
Breakage
-
Improper care
-
Missing parts or packaging
-
Unauthorized repair or alteration
-
Misuse or negligence
Items sent back without first submitting a return, exchange, or warranty request will not be accepted.
How to Start a Return, Exchange, Remake, or Warranty Claim
To begin a request, please complete a Return & Exchange or Warranty Claim through our website.
Please include:
-
Your order number
-
Name on the order
-
Eyewear style name
-
Frame color
-
Reason for the request
-
Photos, if the item is damaged or incorrect
-
Prescription details, if the request involves prescription lenses
If your request is approved, we will provide return instructions. In some cases, a return shipping label may be provided.
Return address:
Liberated Eyewear
3680 Wilshire Blvd.
Suite P04-1546
Los Angeles, CA 90012
Inspection & Refund Processing
Once your return is received, our team will inspect the item within 48 to 72 hours.
If your return is approved, your refund will be processed to the original payment method.
Approved refunds are for eligible product costs only. Original shipping costs are non-refundable.
A 3% restocking fee will be deducted from eligible refunds.
Please allow your bank, credit card company, or payment provider time to process the refund. If more than 7 to 15 business days have passed since your refund was approved, please contact us at:
Shipping Fees
Original shipping fees are non-refundable.
Return shipping costs may be the responsibility of the customer unless the return is due to a verified Liberated Eyewear error, lab error, or manufacturing defect.
Sale, Clearance, Gift Cards & Final Sale Items
All sale items, clearance items, gift cards, and items marked final sale are final.
These items cannot be returned, refunded, or exchanged.
Custom prescription eyewear is also considered final sale due to the personalized nature of the product.
Warranty Coverage
Liberated Eyewear offers warranty coverage for eligible eyewear based on the product type, lens type, and protection plan selected at checkout.
Warranty coverage may include defects in materials, workmanship, or qualifying lens coating issues.
Warranty coverage does not include:
-
Accidental damage
-
Scratches caused by normal use
-
Breakage caused by the customer
-
Theft or loss
-
Improper care
-
Negligence
-
Damage from heat, chemicals, or improper storage
-
Changes in prescription
-
Incorrect prescription information provided by the customer
-
Cosmetic wear from regular use
Uncoated lenses do not include a scratch warranty.
Scratch-coated lenses may qualify for a one-time remake if the issue is confirmed to be a manufacturer defect and falls within the eligible warranty period.
Blue light lens warranty coverage may vary depending on the lens type and protection plan selected.
Package Protection
Customers may add package protection at checkout through REDU or another available protection provider.
Package protection may cover eligible claims related to theft, loss, or shipping damage.
If you purchased package protection, claims must be submitted through the protection provider’s claim process.
Liberated Eyewear is not responsible for lost, stolen, or damaged packages once the carrier confirms delivery, unless package protection applies or the issue is verified as a shipping carrier error.
HSA/FSA Purchases
For purchases made with HSA or FSA funds, returns and exchanges must comply with the rules of the HSA/FSA provider.
Refunds for eligible HSA/FSA purchases must be returned directly to the original HSA or FSA card used at checkout.
Refunds cannot be issued to a different payment method.
Only open and active HSA/FSA accounts may receive refunds.
Customers should verify their provider’s policies before starting a return or exchange.
Exchanges
Eligible non-prescription eyewear may be exchanged after the original item is returned, inspected, and approved.
Prescription lenses are custom-made and cannot be exchanged like standard merchandise.
If you need a change to prescription lenses, the order may qualify for a remake review under our prescription eyewear policy.
Customer Order Errors
If a customer makes an error when placing an order, including entering the wrong prescription, selecting the wrong lens type, choosing the wrong frame, or submitting incorrect measurements, Liberated Eyewear may offer support on a case-by-case basis.
Depending on the issue, we may offer:
-
A discounted remake
-
Store credit
-
A special discount toward a future purchase
-
A paid lens replacement
-
Another resolution at our discretion
Customer order errors are not guaranteed to qualify for a free remake, refund, or exchange.
Manufacturing or Lab Errors
If we confirm a manufacturing error, lab error, or product issue caused by Liberated Eyewear or one of our lab partners, we will correct the issue at no additional cost.
This may include a replacement, remake, repair, or another approved resolution.
In some cases, an investigation or claim review may be required before a resolution is issued.
Abuse of Service Policy
Our customer experience team is here to serve every customer with care, clarity, and fairness.
We reserve the right to limit or deny future service if a customer repeatedly abuses, misuses, or attempts to manipulate our return, refund, exchange, warranty, or remake policies.
Requests may be denied if they are determined to be fraudulent, excessive, frivolous, inconsistent with policy terms, or abusive.
Liberated Eyewear also reserves the right to cancel orders or refuse future purchases at our discretion in cases of suspected fraud, policy abuse, or misuse of services.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, customers may have the right to cancel or return an eligible order within 14 days, for any reason and without justification.
Returned items must be unworn, unused, undamaged, and in original condition with all tags, packaging, and proof of purchase.
Custom-made prescription eyewear may be excluded from standard cancellation rights due to its personalized nature.
Need Help?
We are always happy to help you choose the right eyewear, lens type, and protection options before placing your order.
For questions about returns, remakes, exchanges, warranty claims, or prescription eyewear, please contact us through the contact form on our website.